| Contact
We’re looking forward to hearing from you! If you have any questions
or comments regarding Web Burner’s products or services, please contact
the appropriate department for more information.
General Questions
Please email us at support@webburner.com
Billing Questions
Please email us at billing@webburner.com
Sales Inquiries
For more information about our solutions & services, please email
us at sales@webburner.com
Technical/Internet Questions
We take great pride in our on-site Customer Care group, which is available
24/7 for your convenience. For immediate assistance, please call Customer
Care directly at 1-800-290-0461, or complete the contact
form for technical/Internet related inquiries.
Technical
Information
DNS Information
DNS is ns1.webburner.com
and ns2.webburner.com.
If you are currently using udnsl.ultradns.net and udns2.ultradns.net
for your DNS server, please change them immediately.
FTP:
To FTP into your site, you need to use the following information:
hostname: clientsdomainname.com (ex. google.com)
username: clientsdomainname (ex. google)
password: clientspassword
Control Panel links:
To administer your site, you need to navigate to the link that was provided
in the activation email that you received when you first registered
your site with WebBurner. It will be one of the following four control
panel links:
https://terra2.webburner.net/wc/
https://cassia.webburner.net/wc/
https://kimberly.webburner.net/wc/
https://lauren.webburner.net/wc/
You can login with your username: emailaddress (ex. john@google.com ) and password.
Mail Server information:
POP3 is - pop3.domainname.com (ex. pop3.google.com)
SMTP is - smtp.domainname.com (ex. smtp.google.com)
* SMTP requires authentication
WebMail address: http://webmail.yourdomain.com
- Username: emailaddress (ex.john@google.com)
- Password: ***********
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