Support  
Contact
Technical Information

Contact
We’re looking forward to hearing from you! If you have any questions or comments regarding Web Burner’s products or services, please contact the appropriate department for more information.

General Questions
Please email us at support@webburner.com

Billing Questions
Please email us at billing@webburner.com

Sales Inquiries
For more information about our solutions & services, please email us at sales@webburner.com

Technical/Internet Questions
We take great pride in our on-site Customer Care group, which is available 24/7 for your convenience. For immediate assistance, please call Customer Care directly at 1-800-290-0461, or complete the contact form for technical/Internet related inquiries.

Technical Information
DNS Information
DNS is ns1.webburner.com and ns2.webburner.com.
If you are currently using udnsl.ultradns.net and udns2.ultradns.net for your DNS server, please change them immediately.

FTP:
To FTP into your site, you need to use the following information:
hostname: clientsdomainname.com (ex. google.com)
username: clientsdomainname (ex. google)
password: clientspassword

Control Panel links:
To administer your site, you need to navigate to the link that was provided in the activation email that you received when you first registered your site with WebBurner. It will be one of the following four control panel links:

https://terra2.webburner.net/wc/
https://cassia.webburner.net/wc/
https://kimberly.webburner.net/wc/
https://lauren.webburner.net/wc/

You can login with your username: emailaddress (ex. john@google.com ) and password.

Mail Server information:
POP3 is - pop3.domainname.com (ex. pop3.google.com)
SMTP is - smtp.domainname.com (ex. smtp.google.com)
* SMTP requires authentication

WebMail address: http://webmail.yourdomain.com
- Username: emailaddress (ex.john@google.com)
- Password: ***********



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